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grooves.land
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Grooves.land
Wolfener Str. 32-34
12681 Berlin
aus 106 SHOPVOTE-Bewertungen
der letzten 12 Monate
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Antwort von grooves.land am 09.09.2026 :
We are sorry that the delivery is taking considerably longer than expected. However, we would like to clarify the statement that this represents “awful service” on our part. Your order was placed on 20 August 2026 and dispatched by us the very next day, 21 August 2026, with tracking. We therefore processed and shipped your order within just one working day. According to the tracking history, the subsequent timeline was: • 20 August: Order placed • 21 August: Order dispatched by Grooves.land • 29 August: Shipment processed by Spring Global Delivery Solutions • 4 September: Parcel handed over by Spring Global to the UK last-mile carrier EVRi The parcel is therefore in the carrier network and was not left unprocessed by Grooves.land for three weeks. We fully understand the frustration caused by such a long transit time and we are also not satisfied with this delivery performance. However, once a parcel has been handed over to the international carrier, the actual transportation, processing at the hubs and final delivery by the local carrier are outside our direct control. We believe it is important to distinguish between our processing time of only one day and the subsequent transit time of the shipping carriers. We sincerely hope EVRi completes the final delivery shortly. Grooves.land
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Antwort von grooves.land am 09.09.2026 :
Thank you for your review. We are sorry to hear that you were dissatisfied with the delivery of your order. Unfortunately, based on the information provided in this review, we are unable to identify the corresponding order and therefore cannot verify the individual shipping timeline. However, we would like to clarify one important point: Grooves.land is the retailer and sender of the goods, while the actual transportation and final delivery are carried out by the respective shipping carrier. In particular, where and how DHL leaves a parcel at the delivery address – in this case apparently on the floor of the terrace instead of on the table – is entirely outside our control. We neither instruct nor authorize DHL drivers to choose a particular location at a customer's property. We therefore find it unfortunate that this experience is attributed entirely to our shop, especially as the review itself states that the products could not be evaluated and that part of the dissatisfaction relates directly to DHL's handling of the parcel. Regarding the stated delivery time, we would be happy to review whether the order was dispatched by us within the stated timeframe and where any delay actually occurred. For this, however, we would need the corresponding order number. We always take justified criticism seriously. At the same time, we believe that a fair shop review should distinguish between the service provided by the retailer and circumstances arising during transportation or final delivery that are beyond the retailer's control. Grooves.land