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grooves.land
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Grooves.land
Wolfener Str. 32-34
12681 Berlin
aus 106 SHOPVOTE-Bewertungen
der letzten 12 Monate
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Antwort von grooves.land am 09.09.2026 :
Thank you for your review. We are pleased to hear that you are happy with the product. However, we would like to clarify both comments regarding the allegedly “slow despatch” and our customer service, as our order and communication records show the following timeline: • 23 June 2026: Order placed • 24 June 2026, 14:05: Order and shipping status information, including the online status link, sent to the customer • 25 June 2026: Order dispatched by Grooves.land with Spring GDS tracking • 25 June 2026, 14:07: Additional information sent explaining that the invoice was included with the shipping confirmation • 29 June 2026: Shipment processed at the Spring GDS hub in the Netherlands • 6 July 2026: Parcel successfully delivered and signed for • 6 July 2026: Invoice sent separately again as requested by the customer The description “slow despatch” is therefore difficult for us to understand. The order was dispatched only two days after it was placed. It is also important to distinguish the dispatch date from the first visible Spring GDS processing scan. International shipments are transported from Germany to the Spring GDS hub in the Netherlands before appearing in their main tracking system. The scan on 29 June therefore does not represent the date on which we dispatched the parcel. We are equally surprised by the statement that our “customer service [was] not very responsive.” Our records show that information was already sent on 24 June, one day after the order was placed. Further information was provided on 25 June, and when the customer requested the invoice separately, it was sent again on 6 July. We naturally respect every customer's personal assessment of our service. However, we also believe that a public review should reflect the documented facts: the order was dispatched within two days, successfully delivered and signed for, and the customer's requests were responded to. Grooves.land