Bin sehr zufrieden

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Title: Professional Service, Flexible Payments, and Fantastic Support As a coffee enthusiast in Italy, I recently decided to make a significant investment in my home roasting setup by purchasing a Roest S100 Plus and 3kg of green coffee from RoastRebels. I'm writing this review to share my fantastic experience with their service, logistics, and customer support. What truly stood out from the very beginning was the communication. I was in touch with Ingo, the head of RoastRebels, who was incredibly responsive and very professional throughout the purchase process. The payment process was also excellent; I used both a bank transfer and a normal credit card, and both methods were handled smoothly and without any issues. This level of care and security gives you great confidence. The logistics were flawless. The delivery to my home in Italy was fast, handled by DHL. The packaging was sturdy and well-suited for the Roest roaster, ensuring the expensive equipment was perfectly protected during its journey. The green coffee was also high-quality—fresh, with a wonderfully sweet and clean smell. There was one small issue: the 200 grams kit was missing from the initial package. I pointed this out to Ingo, and he and his team promptly shipped it to me without any hassle. For me, this is the true test of a great company—not just getting things right the first time, but fixing a small mistake quickly and professionally. Their response was top-notch and confirmed I had chosen the right shop. In summary, if you are in Italy or anywhere in the EU and considering an order from RoastRebels, I can highly recommend them. The personalized service from Ingo, combined with the flexible payments and excellent post-sale support, makes them a trustworthy and highly professional retailer. I would not hesitate to order from them again. mehr... weniger

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Ingo is the best, prompt, clear answers and his intonation and tone in English makes even a beginner like me understand 90% of what he says. Thank you, Ingo.

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Die Lieferung kam schnell und gut verpackt.

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je viens juste de découvrir roastrebels en cherchant des conseils de torréfaction et j'ai déjà ce matin gouté le Yergacheffe qui est excellent et bien torréfié en suivant vos conseils. Merci je vais continuer, livraison très rapide un peu cher toutefois mais le café a bcp augmenté en fait!

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Der Kontakt zu Ingo ist einfach super. Hier merkt man, das hier jemand wirklich Interesse hat und möchte, das seine Kunden zufrieden sind. Ich bin zufrieden und kaufe hier immer wieder gerne ein. Qualität und Support solltem einen auch das Geld Wert sein. :)

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Wieder Mal sehr schnelle Lieferung. Rohkaffee perfekt verpackt. Alle Daumen hoch.

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Ik had een goede en snelle levering van een onderdeel voor een gene café roaster Dus snel verzonden, netjes verpakt en prijs technisch gezien erg goed. ik kan dit bedrijf dus echt aanraden En daarnaast, ik heb het onderdeel elders niet kunnen vinden

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Highly recomend

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Das Buch finde ich für die Größe/Inhalt recht teuer. Liegt aber an der Preisbindung

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I purchased a Kaffelogic Nano 7 roaster from Roast Rebels. After about three months, the machine developed a fault and had to be sent back for repair. After they collected the unit, I received no proactive updates from Ingo at Roast Rebels. The company uses a third-party service center and a forwarding service for repairs, meaning customers are left without any clear status information during the process. I had to follow up repeatedly to get updates. After four weeks, the repaired machine was supposedly shipped back. However, DHL mishandled the delivery and the package went missing. Roast Rebels initially claimed they had already started an investigation with DHL and reassured me that the shipment was fully insured. When I checked directly with DHL, they informed me no investigation had been initiated. When I raised this with Ingo, he became irritated and told me to stop following up, claiming it was "annoying." Weeks later, after additional follow-ups from my side and no progress, Roast Rebels finally sent me a DHL form to start an investigation—confirming that they had not filed the claim earlier, contrary to what they had told me. Meanwhile, due to the prolonged delay and lack of clear communication, I had to source a replacement machine locally. I informed Roast Rebels and requested a refund. Instead, without my consent, they shipped me a new replacement unit and told me I could resell it because the machines are "in demand." They ignored all further messages regarding a resolution. This experience has been extremely disappointing. The service and communication from Roast Rebels, especially from Ingo, were unprofessional, dismissive, and misleading. I would strongly advise against purchasing from them based on my experience. mehr... weniger

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Very happy with all I bought from Roastrebels :D

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Top Rohkaffee. Super beschrieben, super Qualität und mega guter Support!

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Auf der RoastRebel Seite hab ich mich gut zurechtgefunden - gefällt mir gut - sehr übersichtlich. Die Kundenbetreuung war sehr gut - ich bekam immer rasch Antwort - es wurde sich sehr um (meine)Kundenzufriedenheit bemüht - Top! Vielen Dank, liebe Nina und RoastRebels! :) Liebe Grüße, Daniel

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